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Work Experience

1992                                                    Chef de Rang (Restaurant Mövenpick,

Zürich, Switzerland)

1993 – 1994                                         Chef de Rang (Waldhotel Bellevue,

Davos, Switzerland)

1995                                                    Chef de Rang & Bankettservice

(Hotel Hermitage – Luzern, Switzerland)

1996                                                    Chef de Rang (Hotel-Restaurant

                                                           SCHATZMANN) 

                                                           Principaute Liechtenstein

                                                           Guide Michelin, Gault Milleau

1997                                                    English-Language-Centre (8 weeks)

                                                           Los Angeles, California

1997                                                    Service ( Sea Goddess II – Cunard)

                                                           (Waiter, Bar/Wine Waiter, Deck

                                                           Steward)

December 1997  -                                 Front Office Manager

November 1999                                    (Steigenberger AVANCE Hotel Bad

                                                           Tatzmannsdorf

                                                           Wellness-, Golf- & Spa Resort)

Nov 1999 – June 2000                            Reception (MS-Europa; Hapag-Lloyd Kreuzfahrten)

                                                            Cruise Ship

Reception related works (Check    in/Check out, Foreign Currencies, Information about different ports and countries, Guests mail etc.), Preparing of clearing documents for every port of call, handling complaints and forwarding to those concerned.

2000                                                    Reception (MV Silver Shadow;

                                                                             Silversea Cruises)

2000 - 2003                                          Concierge (Silversea Cruises)

M/V Silver Cloud

M/V Silver Wind

M/V Silver Shadow

M/V Silver Whisper

Job description:                                   My position as Concierge onboard the Silversea ship is not to compare with the Concierge position in land based hotels. This position onboard our ships is like a combination of Front Office Manager and Guest Relation Manager. This name has been changed now because Concierge is not the appropriate name for this position anymore. I am responsible for embarkation, Suite configurations, Shore arrangements, Rental cars, Restaurant/Hotel reservations, Flight bookings and changes, dealing with port agents etc. I am the Head of Department for the Front Desk and responsible for a smooth run of the Reception desk. This job involves basically everything to satisfy the guests needs.

One of my major responsibilities is the handling of complaints, which needs a lot of sensibility. Experience is of course also an advantage in the hospitality industry.

January 2004 – January 2005                  Crew Purser (Silversea Cruises)

                                                            M/V Silver Whisper

                                                            M/V Silver Shadow

                                                            M/V Silver Cloud

Job description:                                    This position is also known as Crew

January 2006 – March 2008                    Chief Purser (Silversea Cruises)

                                                            M/V Silver Shadow

Job description:                                     Management of all documentation required to obtain Ship’s clearance.

Maintains contacts with Port Agent in regards of pax/crew on/off, vessels requests and any links to port officials for ordinary matters.

Management of Finances, Accounting and Control related to passengers, crew, vessel and office requests as entered in cashbooks supported by relative documents.

Concessions accounting as entered in cashbooks supported by relative documents.

Full knowledge of contract financial and accounting terms. Control of concession activities in regards of pricing, correct selling procedures to guests and crew,  End Of Cruise documentation.

Management of accounting and control of on board Silversea centers of revenues as entered in cashbooks such as Tours, F&B services, Medical services, Future cruises, Telecommunications, Business Centers etc.

Management of Fidelio set-up, maintenance and reporting in regards of financial and accounting as per above areas and subjects and solely in accordance with instructions received from Shipboard Accounting Office and from IT dept. for technical issues.

Chief Purser, as unique centre, collects requests and malfunctioning from users.

                                                     Management of Company’s cashbooks.

Management of on board Company’s funds, relative safekeeping and requests.

                                                     Management of credit cards.

                                                     Management of Currency exchange

                                                     guests and crew.