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Curriculum Vitae

 

Curriculum Vitae

Name                                        Ray Kaimbacher

Adress                                       15 Langdale Avenue

                                                Hesketh Bank PR4 6TD

                                                Lancashire

                                                Great Britain

Date of Birth                               October, 1st, 1973

Marital Status                              In a relationship

Nationality                                  Austria

Phone                                       +43-4356-8102,

Mobile:                                      +43-664-4457866

                                               +44-7835-899784

E-Mail                                       Ray­_Kaimbacher@hotmail.com

Internet                                    http://ray.austria.tripod.com

                                              

                                                                             Member of:
                                              Facebook/Skype/Myspace/Twitter/YouTube
 

Education

1980 – 1984                                Primary School (Volksschule)

                                                9472 Ettendorf

1984 – 1988                                Highschool (Hauptschule)

                                                9473 Lavamünd

1988 – 1993                                Academy for Tourism Management

                                                Höhere Landes-Lehranstalt

                                                für Fremdenverkehrsberufe

                                                            Europaplatz 1, 9500 Villach

1997                                          English-Language-Centre

                                                (8 weeks) Los Angeles, California

2008                                          First Aider Training Course

                                                St. John Ambulance, Liverpool,

                                                Great Britain

2008/2009                                  NVQ (National Vocational

                                                            Qualification)

                                                Hospitality Supervision Level 3

 

***************************************************************************

Work Experience

1992                                                    Chef de Rang (Restaurant Mövenpick,

Zürich, Switzerland)

1993 – 1994                                         Chef de Rang (Waldhotel Bellevue,

Davos, Switzerland)

1995                                                    Chef de Rang & Bankettservice

(Hotel Hermitage – Luzern, Switzerland)

1996                                                    Chef de Rang (Hotel-Restaurant

                                                           SCHATZMANN) 

                                                           Principaute Liechtenstein

                                                           Guide Michelin, Gault Milleau

1997                                                    English-Language-Centre (8 weeks)

                                                           Los Angeles, California

1997                                                    Service ( Sea Goddess II – Cunard)

                                                           (Waiter, Bar/Wine Waiter, Deck

                                                           Steward)

December 1997  -                                 Front Office Manager

November 1999                                    (Steigenberger AVANCE Hotel Bad

                                                           Tatzmannsdorf

                                                           Wellness-, Golf- & Spa Resort)

Nov 1999 – June 2000                            Reception (MS-Europa; Hapag-Lloyd Kreuzfahrten)

                                                            Cruise Ship

Reception related works (Check    in/Check out, Foreign Currencies, Information about different ports and countries, Guests mail etc.), Preparing of clearing documents for every port of call, handling complaints and forwarding to those concerned.

2000                                                    Reception (MV Silver Shadow;

                                                                             Silversea Cruises)

2000 - 2003                                          Concierge (Silversea Cruises)

M/V Silver Cloud

M/V Silver Wind

M/V Silver Shadow

M/V Silver Whisper

Job description:                                   My position as Concierge onboard the Silversea ship is not to compare with the Concierge position in land based hotels. This position onboard our ships is like a combination of Front Office Manager and Guest Relation Manager. This name has been changed now because Concierge is not the appropriate name for this position anymore. I am responsible for embarkation, Suite configurations, Shore arrangements, Rental cars, Restaurant/Hotel reservations, Flight bookings and changes, dealing with port agents etc. I am the Head of Department for the Front Desk and responsible for a smooth run of the Reception desk. This job involves basically everything to satisfy the guests needs.

One of my major responsibilities is the handling of complaints, which needs a lot of sensibility. Experience is of course also an advantage in the hospitality industry.

January 2004 – January 2005                  Crew Purser (Silversea Cruises)

                                                            M/V Silver Whisper

                                                            M/V Silver Shadow

                                                            M/V Silver Cloud

Job description:                                    This position is also known as Crew

                                                           Manager or HR Manager.

I am responsible for 300 crewmembers. I work in close cooperation with our Head Office in Fort Lauderdale and Monaco to ensure the best for our crew. I am handling the accounting, payroll, vacation planning, sign on/off of crewmembers, flight and transfer arrangements, visa issues, etc. Together with all our agents in every port I am arranging embarkation and debarkation. I am also taking care of the berthing and organize parties and other events on a daily basis. It is a quite complex job but  very interesting.

    

January 2006 – March 2008                    Chief Purser (Silversea Cruises)

                                                            M/V Silver Shadow

Job description:                                     Management of all documentation required to obtain Ship’s clearance.

Maintains contacts with Port Agent in regards of pax/crew on/off, vessels requests and any links to port officials for ordinary matters.

Management of Finances, Accounting and Control related to passengers, crew, vessel and office requests as entered in cashbooks supported by relative documents.

                                                           

Concessions accounting as entered in cashbooks supported by relative documents.

Full knowledge of contract financial and accounting terms. Control of concession activities in regards of pricing, correct selling procedures to guests and crew,  End Of Cruise documentation.

Management of accounting and control of on board Silversea centers of revenues as entered in cashbooks such as Tours, F&B services, Medical services, Future cruises, Telecommunications, Business Centers etc.

Management of Fidelio set-up, maintenance and reporting in regards of financial and accounting as per above areas and subjects and solely in accordance with instructions received from Shipboard Accounting Office and from IT dept. for technical issues.

Chief Purser, as unique centre, collects requests and malfunctioning from users.

                                                     Management of Company’s cashbooks.

Management of on board Company’s funds, relative safekeeping and requests.

                                                     Management of credit cards.

                                                     Management of Currency exchange

                                                     guests and crew.

 

April 2008 – …                                      FOH Manager (The "Vincent" Hotel)

                                                           Southport, England

 

Job descrition:                                     

Working in close co-operation with the General Manager.

Management of all documentation as required

Overseeing the following areas of the Hotel:

Reception/Front Desk

Hall Porters/Valet Parking

Night Manager

Housekeeping department

Concierge Services

Member Club & Bars

Etc...

Brief description of the tasks:

The main focus is, to provide a total guest satisfaction.

At the same time, supervising, delegating and co-ordinating all the relevant areas linked to a total guest satisfaction.

Make sure that all departments interact and co-operate in the most efficient manner to ensure the highest level of service standards.

Preparing of working schedules, holidays etc...

Yield Management

Together with Sales/Marketing/Reservations/Management

we are striving to achieve our targets.

Controlling/comparing/budgeting the rates and demographics on a day-to-day basis to ensure to achieve the expected revenues.

November 2009 –                                 Consultant (Ibero Cruceros)

February 2010                                      M/V Grand Holiday

 

Job description:                                     Hired by the Head Office of Ibero Cruceros Madrid.

                                                           To support the onboard Operation during their time in Wet/Dry Dock in Genoa, Italy.

                                                          

                                                           Assisting Chief Purser with administrational work, payroll, Crew changes, berthing etc…

                                                           Working on HR Manuals for Ibero Cruceros,

                                                           Coordinator between the Head Office and the Cruise Ship,

                                                           Replacing the Hotel Director during his Absence,

                                                           Responsible of the onboard Hotel Operation during this period,

Coordinating the ship’s needs and contacting Port Agents, Immigration, Customs, Suppliers etc…

May 2010 –                                          Asst. GENERAL MANAGER

November 2010                                    Golf & Beach Hotel Sonne (www.sonne.info)                                 Klopeinersee, Kärnten, Austria

Job description:                                    Working in close co-operation

                                                           with the General Manager / Owner.

Management of all documentation as required

Overseeing all areas of the Hotel:

Brief description of the tasks:

First and foremost, I am assisting the General Manager/Owner in his daily duties in all aspects.

Contacting companies, comparing offers, preparing orders for all Hotel departments

Calculating prices for Menus/Events

Preparing offers, contacting clients, making bookings

Overseeing/Controlling entire Food & Beverage stock

Checking the daily sales, closure of all outlets

As Asst. General Manager I am involved in the entire Hotel Operation dealing with cost control, revenue & profit calculations etc…

Especially during the beginning I was involved in the new built extension and reconstruction procedures. Dealing with companies, making sure deadlines were met and finally to make sure, the new extension was ready for the main season.

February 2011 –                                   Consultant (Ibero Cruceros)

October 2012                                        M/V Grand Voyager

                                                           M/V Grand Celebration

                                                           M/V Grand Holiday

                                                           M/V Grand Mistral

                                                           Head Office – Genoa, Italy

 

Job description:                                     Hired by the Head Office of Ibero Cruceros Madrid, Spain & Genoa, Italy

                                                           To support the onboard Operation of all four ships mentioned above during their implementation and changes of the new administrative systems.

                                                           

                                                           Assisting Administrative Director

                                                           & Crew Purser with administrational work, payroll, Crew changes, berthing etc…

Coordinator between the Head Office and the Cruise Ship,

Training & Implementation of a complete new IT software and hardware called SA&PI. This is an inhouse administrative software created by Costa Cruises and has been implemented on all the Ibero Cruceros vessels.

 

Also, set up & preparation of new alignment of ‘Code of Conduct’ for the Company. Implementation and training onboard all ships within the fleet.

 

 

November 2012 –                                 General Manager

October 2013                                       (Louvre & Campanile Hotels)

                                                          www.louvrehotels.com

                                                          www.campanile.com

 


Job description:                                    Overseeing a team of 12 Staff

                                                    and take responsibility

                                                    for the smooth running

                                                    of the hotel, It’s occupancy Levels

                                                    and also it’s profitability.

                                                    In overall charge of daily

                                                    operations of all departments

                       

                                                    Working in close co-operation

                                                    with the Head of Operation UK.


 

May 2014                                                           GA Direct Internal European Sales & Account Manager  

                                                                            GA Pet Food Partners Limited, Chorley, Lancashire, UK                                                                          


                                                                              

                                                                GA Pet Food Partners

                                                                is Europe’s leading private Label

                                                                pet food manufacturer.

                                                                This position is based

                                                                at the 200.000 sq ft

                                                                R2 Distribution Centre

                                                                in Buckshaw Village, Chorley, UK.

 

Job description:                                       Working on the Expansion

                                                                of the Business

                                                                into the European market.

                                                                Responsible for new leads,

                                                                converting them into potential

                                                                customers and expand the customer

                                                         base to all over Europe.


 

 

 

Computer Skills

Windows 97/2000, Windows 7, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Outlook Express, Access 97, Adobe Reader, ADCSee Photo Program, Internet, Fidelio, Fidelio Cruise, XP Home/Professional, Windows Access, Payroll Programs, Windows Vista, Protel Hotelsoftware, SA&PI program, Mistral program, Opera, CODA accountancy program, etc... 


Language Skills

German                        Native language                        fluent        writing

                                                                                                    & speaking

English                          -                                              fluent        writing

                                                                                                    & speaking

Italian                           -                                               basic        writing

                                                                                                    & speaking

Spanish                        -                                               very basic speaking

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